Refund Policy

Last updated: April 19, 2025

Thank you for shopping at NaturalHanf, a brand of Omega Online Sales LLC. We want you to be fully satisfied with your purchase. This Refund Policy outlines the terms under which refunds are granted, specifies non‑refundable items, and explains how to request a refund.

1. Company Information

Omega Online Sales LLC
8735 Dunwoody Place #7666
Atlanta, GA 30350, USA
Phone: +1 (214) 600 7042
Email: web@hempynatural.com

2. Scope

This Policy applies to all purchases made through https://www.naturalhanf.com (the “Site”). It governs requests for refunds on physical and non‑physical Products (including digital goods and personalized items).

3. Eligibility for Refunds

3.1. Physical, Non‑Customized Products

• Timeframe: Refund requests must be submitted within 14 calendar days of delivery.

• Condition: Items must be unopened, unused, and in their original packaging.

3.2. Non‑Refundable Items

The following categories are not eligible for refund under any circumstances:

1. Digital Products & eBooks: Once delivered or downloaded, digital files cannot be “returned.”

2. Personalized/Customized Products: Items tailored to your specifications (e.g., monogrammed tinctures, bespoke gift sets) are made‑to‑order and cannot be restocked.

4. How to Request a Refund

1. Contact Us: Email web@hempynatural.com with the subject line “Refund Request – [Your Order #].”

2. Provide Details: Include your order number, product name(s), date of purchase, and reason for the refund.

3. Documentation:

   • For damaged or defective items, please attach clear photos showing the issue.

   • For all other returns, confirm that the Product is in original condition.

You will receive an acknowledgment within 1–2 business days with further instructions.

5. Return Shipping

• Company‑Paid Shipping: If a Product arrives defective, damaged, or incorrect, we will provide a prepaid return label.

• Customer‑Paid Shipping: If you simply change your mind about an eligible physical Product, you are responsible for return postage. Please use a trackable shipping service and insure the package for its full value.

6. Refund Processing

1. Inspection: Upon receipt, we inspect returned items to confirm they meet eligibility criteria.

2. Approval: If approved, we process your refund to the original payment method within 5–7 business days.

3. Notification: You will receive an email notifying you of the refund status.

4. Timing: Depending on your bank or card issuer, it may take additional days for the credit to appear on your statement.

7. Partial Refunds

In certain cases, we may issue a partial refund, for example:

• Items returned with signs of use or missing parts.

• Products returned outside the 14‑day window but still in resalable condition (at our discretion).

8. Cancellations

• Before Shipping: You may cancel an eligible order within 1 hour of placement by emailing web@hempynatural.com.

• After Shipping: Once your order has shipped, you must follow the return process described above; cancellation is no longer possible.

9. International Orders

For shipments outside the U.S.:

• Customs & Duties: You are responsible for any import fees or duties incurred.

• Return Shipping: Unless the item is defective or we shipped in error, return postage is at your expense.

• Processing Times: International returns may take longer to arrive and be processed.

10. Changes to This Policy

We reserve the right to update this Refund Policy at any time. The “Last updated” date at the top reflects the effective revision. Continued use of the Site after changes indicates your acceptance of the updated Policy.

11. Contact Us

If you have any questions about our Refund Policy or need assistance, please reach out:

Omega Online Sales LLC
Attn: Customer Support
8735 Dunwoody Place #7666
Atlanta, GA 30350, USA
Phone: +1 (214) 600 7042
Email: web@hempynatural.com

We appreciate your business and will work diligently to resolve any issues fairly and promptly.